At OMASEA®, we want you to be satisfied with your purchase. We accept eligible returns of jewelry and bags subject to the conditions below.

7-Day Return Policy

Return requests must be submitted within 7 calendar days of delivery.

To request a return, please contact us at [email protected] and include your order number and the item you wish to return.

Items returned without prior authorization may not be accepted.

Return Conditions

To qualify for a return, the item must be in its original condition and suitable for resale.

Jewelry

Jewelry must be:

• Unworn and unused
• Free from scratches, damage, alterations, or signs of wear
• Returned with all original packaging, tags, certificates, pouches, boxes, and accessories supplied with the item

Personalized, engraved, customized, or made-to-order jewelry is not eligible for return unless it arrives damaged, defective, or incorrect.

For hygiene reasons, certain pierced jewelry may not be eligible for return once opened or tried on, except where required by applicable law or where the item arrived damaged, defective, or incorrect.

Genuine Leather Bags

Bags must be:

• Unused and unworn
• Free from scratches, stains, odors, damage, or other signs of use
• Returned with the original tags attached
• Returned with all original packaging and accessories, including dust bags, straps, charms, or other accessories supplied with the product

Bags that have been used, altered, damaged, stained, or returned with missing tags or accessories may not be eligible for a refund.

Please note that genuine leather is a natural material. Minor variations in grain, texture, or color may occur naturally and are not necessarily considered defects.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized, engraved, customized, or made-to-order products
• Items that have been worn or used
• Items damaged or altered after delivery
• Items missing original tags, packaging, or accessories
• Items marked Final Sale or Non-Returnable at the time of purchase
• Gift cards
• Certain pierced jewelry for hygiene reasons, as described above

These exclusions do not limit any rights you may have under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us at [email protected] as soon as possible.

Please include your order number and photographs showing the issue when appropriate.

After reviewing your request, we will provide instructions regarding the appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error by OMASEA®.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

OMASEA® is not responsible for return packages lost or damaged during return transit.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Exchanges

We do not guarantee direct exchanges.

If you would like a different size, color, style, or product, please contact us regarding availability.

Contact Us

If you have questions about a return or refund, please contact:

OMASEA®
Email: [email protected]
Website: omasea.com